Introduction
LightLine ("we," "our," or "us") operates the Alpha Zulu Suite aviation management platform and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, applications, and services (collectively, the "Service").
By using Alpha Zulu Suite, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
We collect several types of information to provide and improve our Service:
Account Information
- Contact Details: Name, email address, phone number, and mailing address
- Account Credentials: Email and encrypted password for authentication
- Profile Information: User role (pilot, owner, mechanic, etc.), base airport, and account preferences
- Pilot Certificates: Certificate numbers, ratings, and expiration dates
- Mechanic Credentials: A&P certificate numbers, IA designations, and related certifications
Aircraft Information
- Registration Data: N-number, serial number, make, model, and year
- Ownership Records: Owner/operator information and partnership structures
- Technical Data: Engine information, propeller details, avionics inventory, and equipment lists
- Weight & Balance: Component weights, arm measurements, and loading calculations
- Documents: Registration certificates, airworthiness certificates, insurance documents, STCs, 337s, and 8610-2 forms
Operational Records
- Flight Logs: Flight dates, times, routes, Hobbs/tach readings, fuel consumption, and pilot-in-command information
- Maintenance Records: Work performed, parts replaced, labor times, mechanic sign-offs, and return-to-service entries
- Squawk Reports: Discrepancy descriptions, photos, resolution status, and associated work orders
- Compliance Tracking: AD compliance records, inspection due dates, and recurring maintenance schedules
- Expense Records: Fuel purchases, maintenance costs, parts invoices, and operating expenses
Documents and Media
- Uploaded Documents: PDFs, images, and scans of logbooks, certificates, invoices, and other aviation records
- Photographs: Maintenance documentation photos, build progress images, and inspection photographs
Technical and Usage Data
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, pages viewed, and actions taken within the Service
- Cookies: Session cookies for authentication and preferences
How We Use Your Information
We use the collected information for the following purposes:
- Provide the Service: Maintain your aircraft records, flight logs, maintenance tracking, and compliance monitoring
- Automated Reminders: Send notifications for upcoming inspections, AD compliance deadlines, certificate expirations, and scheduled maintenance
- Generate Reports: Create exportable maintenance histories, compliance reports, and flight time summaries
- Multi-User Access: Enable partnerships, flight clubs, and repair facilities to share appropriate records with authorized users
- Customer Support: Respond to your requests, troubleshoot issues, and provide technical assistance
- Service Improvement: Analyze usage patterns to improve features, fix bugs, and develop new functionality
- Communications: Send service announcements, security alerts, and (with your consent) product updates and newsletters
- Legal Compliance: Meet our legal obligations and respond to lawful requests from authorities
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
With Your Consent
We share information when you explicitly authorize us to do so, such as when you grant access to partners, mechanics, or other authorized users within the platform.
Authorized Users
If you are part of a partnership, flight club, flight school, or use a repair facility that uses Alpha Zulu Suite, certain records may be visible to other authorized users based on the access permissions configured for your account or aircraft.
Service Providers
We may share information with third-party vendors who perform services on our behalf, such as:
- Cloud hosting and data storage providers
- Email delivery services for notifications and reminders
- Payment processors for subscription billing
- Analytics services to understand usage patterns
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:
- Comply with legal process or enforceable government requests
- Protect the rights, property, or safety of LightLine, our users, or the public
- Detect, prevent, or address fraud, security issues, or technical problems
Business Transfers
If LightLine is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. Aviation records are often required to be maintained for extended periods, and we understand the importance of long-term record preservation for aircraft ownership.
After account termination:
- You may request an export of your data before closing your account
- We retain backup copies for a reasonable period to allow for account recovery
- Certain records may be retained as required by law or for legitimate business purposes
- Anonymized or aggregated data may be retained indefinitely for analytical purposes
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Access Controls: Role-based permissions limit access to authorized users only
- Authentication: Passwords are hashed using secure algorithms; we never store plaintext passwords
- Monitoring: We monitor for unauthorized access attempts and security threats
- Backups: Regular backups protect against data loss
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information in your account
- Deletion: Request deletion of your account and associated data, subject to legal retention requirements
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing communications while still receiving essential service notifications
- Restrict Processing: Request that we limit how we use your data in certain circumstances
To exercise these rights, contact us at the address provided below.
Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your authenticated session
- Remember your preferences and settings
- Understand how you use our Service
- Improve performance and user experience
You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.
Third-Party Services
Our Service may integrate with or link to third-party services such as:
- ForeFlight (for flight log imports)
- FAA databases (for aircraft and airworthiness directive lookups)
- Payment processors (for subscription management)
These third parties have their own privacy policies. We encourage you to review their policies before using integrated features.
Children's Privacy
Alpha Zulu Suite is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.
International Users
Alpha Zulu Suite is operated from the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to registered users for significant changes
Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: